Our Clients

Our Clients

Our clients are policyholders and we are hired to prepare their insurance claim or analyze their business interruption exposure. Within an organization, we routinely work with the key stakeholders in the organization. We have been hired by the CFO, Treasurer, Inside Counsel and Directors of Risk Management. On other occasions, we are introduced to our clients by their broker or outside counsel or other consultant.  If the engagement is claim related, our role is to prepare the entire claim in detail including specific calculations and documentation to support the claim report. 

When there are opposing sides with opposing interests, the outcome will depend on the experience and skills of the team members. Your team may consist of risk management, internal finance and operations, plus executive oversight. The insurance team will be stacked with experienced technical consultants, accountants and loss engineers lead by the adjuster, the gate keeper to claim payment. While your team “may” have been involved in a large property damage claim with business interruption in past years, the adjusters experts work on claims everyday. That's their job and they are quite good at it. It's helpful to look to your broker for guidance with parts of the process. And while presumably an advocate for your company, brokers, by definition, walk the line between the two teams. Their role is to get the two parties to come to an agreement and they aim to settle it quickly. 

“Professional Fees” coverage is written in to policies to pay for third-party professionals, such as forensic accountants and engineers. Some policyholders use the coverage for additional resources to relieve the burden of the taxing claims process while others leverage the experience and expertise of such professionals. This is especially valuable for complex claims with business interruption. Exclusions for this coverage typically apply to public adjusters, attorneys and may include broker affiliated consultants. Remember, the coverage is their to support you, the policyholder, with your claim. 

First, examine your policy. If there’s coverage, consult a forensic accountant to ensure you have adequate limits. If you don’t have this coverage, ask for it as an endorsement. It is advisable to identify a forensic accounting firm that has experience, a proven track record and most important, no conflicts of interest. Don’t wait until you have a loss though. You'll have enough to do already. Picking your team to help you through the preparation and settlement of a property claim is one of the most important decisions you will make. Choose wisely and you’ll make one of the hardest parts, that much easier. 
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